(518) 943-3489 Catskill, NY
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To Our Valued Policy Holders,

We hope that you and your families are well and doing your best to get through these difficult times. We are here to help.
As an essential service, we are here to serve you. Even though our office is closed to the public, we are just a call, click or email away  It is our goal that you experience no interruption to your business transactions with our Agency. Please visitwww.myvalentineinsurance.comfor updates.
         
       *Below you will find helpful information regarding:

*Moratorium on cancellation, nonrenewal, and conditional renewals.
*Catching up on overdue insurance payments.
*Grace period by premium finance agencies.
*Catching up on overdue payments to premium finance agencies.
*How to demonstrate financial hardship.
*Life Insurance premium grace periods.

In compliance with the NYS Governor's Executive Order, please see the following information for our policy holders. Each notification is required to address particular policy holder types. Below you will find a letter to Property & Casualty Policy Holders, Life and Annuity Policy Holders, and a third for those Insureds that posess both.


COVID-19 Notice Letters

We Are an Essential Service and Open to Serve You

To all our valued clients: We hope everyone is staying healthy as we work our way through the COVID-19 pandemic.
 
To insure our staff and client’s well being Valentine Insurance Agency is closed to the public until further notice. Although we will maintain our staffing and customer service you depend on, during these difficult times please consider contacting your carrier directly for things such as payments  as an alternative option if we are not immediately available. We can be available to meet directly with a client when necessity requires it, but we will be practicing social distancing as recommended by the CDC and World Health Organizations.
Please call, text, click or email for all your service needs. Below is a list of contact methods available to you during this time:
 
518-821-8244 Text (Keith)
518-943-3489 Call
518-943-7364 Fax
lori@myvalentineinsurance.com– Operations Manager and Commercial Lines CSR
nicole@myvalentineinsurance.com– Personal Lines Manager and Commercial Lines CSR
mikaylah@myvalentineinsurance.com-Customer Service Representative
tonilee@myvalentineinsurance.com– Customer Service Representative
keith@myvalentineinsurance.com– Owner and President
https://myvalentineinsurance.com/   - Website
 
Valentine Insurance Agency will continue to closely monitor the necessary guidelines recommended by New York State, the CDC and WHO and will send out updates as needed.  Our current guidance is coming directly from the Department Of Financial services which can be found by following this link https://www.dfs.ny.gov/industry_guidance/circular_letters/cl2020_07
 
Stay Healthy,
 
Keith W Valentine 
President
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